Ninganagouda Vankalakunti

Led customer support operations for over 3.5 years, managing a high volume of inquiries via tickets and calls, consistently achieving high satisfaction and retention rates.

Promoted to Team Lead, demonstrating exceptional leadership and problem-solving skills in high-pressure situations, and consistently meeting service targets.

Trained, coached, and mentored a team of customer support consultants and BPO members, significantly increasing team productivity and overall service quality.

Developed and implemented strategic customer service initiatives, streamlining processes and fostering strong client relationships that contributed to organic business growth.

Delivered monthly technical and website training to new clients, enhancing their comprehension of complex device technologies and improving user experience.

Provided expert technical support and troubleshooting for PC gamers, resolving complex software issues and enhancing user satisfaction over 3.3 years.

Utilized CRM software, including Zoho, to meticulously document customer interactions and manage inquiries, ensuring comprehensive support records.

Contributed to service quality by monitoring call lengths, team volume, and individual call quality, providing actionable feedback for performance improvement.

Generated detailed reports on customer service metrics for the Director of Customer Services, offering insights for strategic planning and operational adjustments.